Card Troubleshooting

Where is my card accepted?

Your debit MasterCard is accepted worldwide and wherever you see the MasterCard symbol: At ATMs At local shops Online

My card payment was declined. What happened?

If you have trouble using your debit MasterCard, please check: That your card is not frozen or closed in your Penta app. That the monthly payment limi...

My contactless (NFC) transaction was not successful. What happened?

Please make sure that you have completed a payment with your PIN at a card terminal that is online or that you have withdrawn cash at an ATM with your PIN i...

How can I unblock/block my card?

In case you do not have access to your debit Mastercard anymore, you can temporarily freeze/block it instantly, directly in your Penta account.  Please ...

I lost my card, what should I do?

Please go immediately into your Penta account and block your card directly within the settings.  If this is not possible contact our contact customer su...

My card was stolen. What should I do?

Please go immediately into your Penta account and block your card in the settings. If this is not possible, contact our customer support to help you block i...

The ATM ate my card. Why?

This normally happens due to 3 possible reasons.  Either your card is blocked or we already issued a new card for you For security reasons, your card is ...

My MasterCard is not working.

If you have trouble using your debit Mastercard, please check your settings first to make sure your card isn't blocked, that you have enough funds on y...

My card broke, how can I get a new one?

You have to block your card in your Penta account settings. Afterwards please contact customer support and we will order a new one for you.

Contactless payments do not work.

Before you can make your first contactless payment, you need to successfully complete a payment with your PIN at a card terminal or you need to withdraw cas...

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