Registration Troubleshooting

I am not allowed to sign up... What can I do?

If you encountered an error, please go to our sign up page and restart the process.  Other reasons why you might not be able to open an account with us ...

Why am I not allowed to sign up if I or my company are have some relationship to the USA?

If your company was founded in the United Sates it has tax obligations there. Also, if you are personally paying tax in the U.S. or have US persons status,...

The values I entered cause an error and are rejected.

Please try again. If you are trying to add special characters and you're receiving an error, please use the common translations like oe for ö.

Why is my business check taking longer than 48 hours?

Most of the account are, indeed, open within 48 hours. However, in some cases there can be delays if: Checking the company information takes longer tha...

I entered the wrong data when signing up. What do I do?

At the moment it is not possible to change the data while signing up. If you are in a hurry and want to get your Penta account ASAP, please start the onboar...

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