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Cards
General
6
Which card will I receive with my Penta business account?
How many VISA cards do I get with my Penta business account?
What functions does the Penta VISA card offer me and where is it accepted ?
Do I have to sign my VISA card?
What is the difference between my VISA debit card and a credit card and do I need a credit card?
See all 6 articles
Order, Delivery & Activation
8
How long does it take to deliver my VISA card?
How and to which address will my card be delivered?
What happens with card returns?
How do I activate my VISA card?
My VISA card has the wrong name, what can I do?
See all 8 articles
PIN Code
5
How do I set my PIN code?
How do I change my PIN code?
Why was my card blocked after I tried entering my PIN code?
How do I protect my PIN code?
I have forgotten my PIN, what can I do?
Card Loss & Block
4
How can I block and unblock my VISA card?
What do I have to do if my VISA card is broken ?
What should I do if my VISA card has been stolen or lost?
My VISA card has been confiscated by the ATM, what can I do?
Card Limits
8
What are the maximum card limits for my Penta VISA and Mastercard?
Can I increase the maximum card limit?
Can I change the limits for individual users at any time?
Can I increase the limit for cash withdrawals?
What are online and offline payments?
See all 8 articles
Card Features
8
How can I add my Penta VISA card to Apple Pay?
What should I bear in mind when paying with Penta and Apple Pay?
How is my data protected with Apple Pay?
How can I add my VISA card to Google Pay?
Can I make contactless payments using NFC with my VISA card?
See all 8 articles
Card Payments
10
Why has my VISA card payment been declined?
My payment has been stopped. Why do I receive a push message and what should I do?
I have received a chargeback, why don't I see it in my Penta business account yet?
What is 3D Secure?
Why do I need to verify my card payment?
See all 10 articles
Replacement cards
1
Will my Mastercard automatically convert to a VISA card when it expires? Do I need to order a replacement VISA card?
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