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Payments
Help Center
Payments
Cash
2
Can I deposit cash to my account?
Is it possible to withdraw cash at an ATM?
General
6
Can I generate a proof of payment?
Some of my payments are classified wrongly, can I change that?
Can I generate a timed order and a standing order (recurring payments)?
Can I delay payments? Can I schedule payments?
How can I top up my account with money?
See all 6 articles
Payment Troubleshooting
10
I do not see a payment I made.
My payment is not going through.
I did not receive a TAN.
I have a new phone, how can I change the TAN procedure?
I made a mistake in my payment. Can I call back the money?
See all 10 articles
EU (SEPA) Transactions
2
How can I make a transfer?
How do I see that my transfer has been initiated?
Transactions
6
How can I set the daily transaction limit?
Is it possible to make transactions outside of the EU?
Can I receive international payments to my Penta account?
Which currencies are supported by Penta International Payments solution?
Which countries are supported by Penta International Payments solution?
See all 6 articles
Global Money - International Payments
23
What is special about international payments?
What is Penta Global Money?
Is Global Money included in every pricing plan?
What are the costs for Global Money?
Which currencies do you support?
See all 23 articles
Direct Debits
3
Are direct debits always free?
How can I create a direct debit mandate?
Can I issue direct debits from my customers?
Batch Payment
9
What is a Batch Payment?
How can I make a Batch Payment?
Where can I find the template for a Batch Payment?
How do I fill out the template?
Can I use my own template or an export provided by my accounting software?
See all 9 articles
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