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Payments
Help Center
Payments
Cash
1
Can I deposit cash to my account?
General
5
Can I generate a proof of payment?
Some of my payments are classified wrongly, can I change that?
Can I generate a timed order and a standing order (recurring payments)?
Can I delay payments? Can I schedule payments?
Do I have to activate contactless payments (NFC)?
Payment Troubleshooting
10
I do not see a payment I made.
My payment is not going through.
I did not receive a TAN.
I have a new phone, how can I change the TAN procedure?
I made a mistake in my payment. Can I call back the money?
See all 10 articles
EU (SEPA) Transactions
3
How can I make a transfer?
How do I see that my transfer has been initiated?
How can I download a confirmation of a SEPA Credit Transfer?
Transactions
6
How can I set the daily transaction limit?
Is it possible to make transactions outside of the EU?
Can I receive international payments to my Penta account?
Which currencies are supported by Penta International Payments solution?
Which countries are supported by Penta International Payments solution?
See all 6 articles
Global Money - International Payments
24
What is special about international payments?
What is Penta Global Money?
Is Global Money included in every pricing plan?
What are the costs for Global Money?
Which currencies do you support?
See all 24 articles
Direct Debits
2
How can I create a direct debit mandate?
Can I issue direct debits for my customers?
Batch Payment
9
What is a Batch Payment?
How can I make a Batch Payment?
Where can I find the template for a Batch Payment?
How do I fill out the template?
Can I use my own template or an export provided by my accounting software?
See all 9 articles
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