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General
10
Is my Penta business account a regular business account?
Do I have my own IBAN? Does each account have an individual IBAN?
How many accounts can I open?
What is a BIC?
What is the BIC code of Penta ?
See all 10 articles
Login
5
How can I reset my password?
I can't log in. What can I do?
What is my username?
Why do I need to verify my Penta business account login?
Is there a way to log into my Penta business account without smsTAN?
Account Transactions & Statements
6
Where and how can I see and export my account transactions?
How long do I have to wait before a transaction is visible in my account?
What is the difference between a bank statement and a statement of account?
How can I save contacts to transfer money to?
Can I move my financial history from another bank account to Penta?
See all 6 articles
Users & Permissions
11
How can I add or remove a user in my Penta business account?
How do added users get access to Penta?
What user permissions are available in the Penta Business Account?
How does Multi-User Management work with Penta
How do added users get access to Penta?
See all 11 articles
Subaccounts
13
What are Subaccounts?
What can I use subaccounts for?
How can I create subaccounts in my Penta account?
How much does a subaccount cost?
I am a „Comfort” user, can I create more than four subaccounts?
See all 13 articles
Data Changes
6
How can I change my e-mail address?
How can I change my business address?
I have a new mobile. How can I change my phone number?
Where can I change my private address?
How can I change my personal name in my account?
See all 6 articles
Secure Account Opening and Use
7
Is my Penta business account secure?
Why am I asked additional questions about the use of my account and certain transactions?
Will my answers to security questions, my data or my documents be shared with others? How will sensitive information I disclose be handled?
Can I use my Penta business account for private purposes?
I was asked if I would like to test a banking app for a reward. Is this serious?
See all 7 articles
Account Block and Closure
8
How can I extend the deadline for filing my tax number?
Why was my account not opened after completing my identification?
Why was my account blocked immediately after I completed my identification and opened my account?
Why was my account suddenly blocked without warning?
Why was a transaction I sent stopped and has not yet arrived?
See all 8 articles
Account Seizure and P-Account
15
What is an account seizure?
Can anyone seize my account?
How can I quickly unlock my account after a seizure?
How exactly does the account seizure work?
What is the effect of an account seizure?
See all 15 articles
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