Shipping of a newly ordered card takes approximately two to five business days.

International orders may take up to two business days longer. If you have not received your card after 14 business days at the latest, please contact our customer service.

If you have any questions on this topic, our customer service will be happy to help you from 9:00 a.m. to 6:00 p.m. weekdays by phone at +49 30 255 585 803 or by e-mail to