Shipping a newly ordered card takes approximately two to five business days, with a maximum of 7 business days.

This is because international orders can take up to two business days longer. If you have not received your card after 7 business days, please contact our customer service.

You can see when you have ordered your card by looking at the timer in the menu item "My card".

If you have any questions on this topic, our customer service will be happy to help you from 9:00 a.m. to 6:00 p.m. weekdays by phone at +49 30 255 585 803 or by e-mail to