If you have trouble using your debit MasterCard, please check:
- That your card is not frozen or closed in your Penta app.
- That the monthly payment limits are have not been exceeded
- That you have enough money on your account to make this transaction
The following limits apply for card transactions. Please note that these limits apply for all cards associated with your account combined.
- ATM withdrawals: Up to 3.000 EUR daily
- Payments: Up to 10.000 EUR daily
- Total spend: 25.000 EUR monthly
We are currently working on increasing the spending limits for your card.
If you still have not found a solution after trying the above, please contact customer support at firstname.lastname@example.org