If your VISA card payment has been declined, please check the following first:

  • Have you already activated the card after receiving it?
  • Is the card closed or blocked in your Penta Account?
  • Have you exceeded the daily or monthly limit for payments?
  • Is there enough liquidity in the Penta business account to make the payment?
  • If it is an NFC payment - Has your card already been activated for NFC payments?
  • If it is an Apple Pay or Google Pay payment - have you already added your card to Apple Pay/Google Pay?
  • Check if you received a push notification on your phone and confirmed the payment there
  • Is the card possibly damaged?

If none of the above points lead to a solution, our customer service will be happy to help you. You can reach us from 9 a.m. to 6 p.m. on weekdays by phone at +49 30 255 585 803 or by e-mail to help@getpenta.com