- Your card is broken or damaged?
- Your card has been lost?
- Your card has been stolen?
If this is the case and you no longer have access to your VISA card, please block it immediately using the "freeze" function in your Penta Account.
After that, contact our customer service for further action and to order a replacement card.
Our customer service will be happy to help you from 9:00 am to 6:00 pm weekdays by phone at +49 30 255 585 803 or by e-mail to firstname.lastname@example.org