- Block your card immediately using the "freeze" function in your Penta Account
- If this is not possible, please contact our customer service immediately
- We will help you to block your card and order a new card
Important! In case of card theft, please report it immediately to the local police station and then send a copy of the theft report to our customer service.
If we do not receive the theft report in time, we may have to temporarily block your new card for security reasons.
Our customer service will be happy to help you from 9:00 a.m. to 6:00 p.m. weekdays by phone at +49 30 255 585 803 or by e-mail to firstname.lastname@example.org