If your VISA card has been confiscated from the ATM, this is usually due to one of the following reasons:
- Your card has been blocked by customer service
- Your card has been blocked automatically for security reasons, for example, because you entered the PIN incorrectly three times.
- There is a malfunction at the ATM
In any case, please contact our customer service.
Our customer service will be happy to help you from 9:00 a.m. to 6:00 p.m. on weekdays by phone at +49 30 255 585 803 or by e-mail to firstname.lastname@example.org