If this is the case and you no longer have access to your VISA card, please block it using the "Freeze" function in your Penta Account.

If this is not possible, please contact our customer service immediately. We will help you to block your card and order a new one.

Our customer service will be happy to help you from 9.00 am to 6.00 pm on weekdays by phone at +49 30 255 585 803 or by e-mail to help@getpenta.com