First of all, please check if the name is displayed correctly in the settings of your Penta business account.
- If the name also does not match the information in the customer account, a new identity check and the subsequent sending of a new card is necessary
- If the name is displayed correctly in the customer account, we can close your old card and order a new one for you
Please contact our customer service for identity re-verification and card shipping.
Our customer service will be happy to help you from 9:00 am to 6:00 pm weekdays by phone at +49 30 255 585 803 or by e-mail to firstname.lastname@example.org