Sometimes it happens that an error message appears when you try to order your ticket. 

The reason for this is often an incorrect address format. Most address formats are accepted in our registration process. However, it may happen that your address contains special elements that are not accepted by the registration form. 

In this case, please contact our customer service to update your data.

Our customer service will be happy to help you from 9:00 a.m. to 6:00 p.m. weekdays by phone at +49 30 255 585 803 or by e-mail to