The card is blocked for security reasons if the PIN code is entered incorrectly three times in a row. In order to re-enter your PIN code, we need to make sure that you are in possession of your card. 

Please contact our customer service and we will be happy to help you unblock your card. You can reach us from 9:00 a.m. to 6:00 p.m. weekdays by phone at +49 30 255 585 803 or by e-mail to