Checklist before you start:


  • Do you have a cell phone with a valid phone number?
  • Do you have your ID card or passport at hand?
  • Is there background noise? (road, highway, airplanes)
  • Is the camera of your cell phone or laptop turned on and working?
  • Do you have a good internet connection / WLAN?
  • Have you turned on the light or are you outside in daylight?
  • Do you also have no colored / dim light on?


If everything fits and you are ready to go!


First steps:


  • Click on "Start video identification" in the Penta login window.
  • Confirm the checkboxes
  • Important! Copy or write down your Ident-ID
  • In the following window, select whether you want to identify yourself with your smartphone/tablet or with your laptop & webcam


Identification by smartphone & app:


  • Have the installation link for the app sent to your cell phone
  • Install the Online-Ident App from IDnow
  • Start the app and enter your ID
  • Please be patient. The average waiting time is 2 minutes 
  • Follow the instructions given by the IDnow employee


Identification via laptop :


  • Enter your mobile phone number and date of birth and confirm the checkboxes to the left
  • Confirm that you have a working webcam
  • Important! A popup will appear asking if you want to allow access to the webcam. Please click on "allow". If the popup does not appear, please check if you have installed an adblocker and deactivate it temporarily.
  • Confirm the terms and conditions and start the VideoIdent.
  • Please be patient. The average waiting time is 2 minutes 
  • Follow the instructions of the IDnow employee


You have done it! Your VideoIdent was successful. Now you can proceed with the account opening. Please remember that VideoIdent is required for all legal representatives of your company.


You would like to try out Penta?  Click here if you want to know more