If you received an error message, please try to restart the registration process on our registration page.

Other reasons for a failed registration may be: 

• You or your business are taxable in the United States
• Your legal form is not supported by us 
• The VideoIdent failed 
• The VideoIdent of one or all legal representatives is missing
• We still need information from you
• You did not answer the compliance questions completely or correctly

If you have any questions about this topic, our customer service will be happy to help you from 9:00 a.m. to 6:00 p.m. weekdays by phone at +49 30 255 585 803 or by e-mail to help@getpenta.com