If you received an error message, please try to restart the registration process on our registration page.


Other reasons for a failed registration may be: 


  • You or your business are taxable in the United States
  • Your legal form is not supported by us 
  • The VideoIdent failed 
  • The VideoIdent of one or all legal representatives is missing
  • We still need information from you
  • You did not answer the compliance questions completely or correctly


If you have any questions about this topic, our customer service will be happy to help you from 9:00 a.m. to 6:00 p.m. weekdays by phone at +49 30 255 585 803 or by e-mail to help@getpenta.com