Most accounts are activated within a few days. However, in some cases there may be delays.


The following may be the reason:


  • Please check if you have uploaded the correct documents completely (e.g. the articles of association/incorporation with stamp/seal for GmbH and UG in formation, the signed articles of association for a GbR)
  • You have received compliance questions from us via email but have not yet answered all of them completely or correctly.
  • We still need documents from you. Please check your email inbox and send us the necessary documents.
  • The review of the company information takes a little longer. In some cases a more intensive check by Solarisbank AG is necessary.
  • Your company has a complex ownership or functional structure. In the case of holdings and corporate networks with multiple legal representatives as well as complex legal structures, slight delays may occur
  • An increased volume of inquiries - sometimes we receive many registrations at once. The examination may then take longer in some cases


If you have any questions on this topic, our customer service will be happy to help you from 9:00 a.m. to 6:00 p.m. weekdays by phone at +49 30 255 585 803 or by e-mail at help@getpenta.com