To change your private address, we need proof of your new address. Please send our customer service one of the following documents as proof by e-mail to

  • certificate of registration
  • electricity bill
  • gas bill
  • water bill
  • landline bill

Our customer service will be happy to help you from 9:00 a.m. to 6:00 p.m. weekdays by phone at +49 30 255 585 803 or by e-mail to