"Skimming" is a fraud technique where credit card information is taken within a normal transaction or cash withdrawal. 

There are a number of different techniques, but they all have one thing in common: a small electronic storage device has been attached to the ATM or reader to collect information while using the magnetic stripe or PIN to make a payment.

Tips for avoiding skimming:

  • When paying at gas stations or withdrawing cash from an ATM, look closely at the card device. If anything looks different or conspicuous, avoid using that device.
  • Make sure that no one can see you entering your PIN in person or via a video function. Keep your hand over the input pad while entering your PIN. 
  • Always use discretion when using ATMs.

You can find more information in our FAQ section "Secure account opening and use".