In order that your account can be reactivated as quickly as possible after a seizure, you need to make a manual transfer with us.


Please contact our customer service and we will send you a manual transfer form.


As soon as we receive the completed transfer form back from you by e-mail, our customer service at Solarisbank AG will order a manual transfer to the creditor for you.


Once this has been executed and confirmed, we can activate your account again. Please note that we may have to wait for a response from the enforcement court before the activation can take place.


Important: The activation of your account only works if all debts to the creditor are paid with the transfer. In case of a partial payment, no activation can take place.


If you have any further questions, our customer service will be happy to help you from 9:00 a.m. to 6:00 p.m. weekdays by phone at +49 30 255 585 803 or by e-mail to help@getpenta.com