To ensure that your account can be reactivated as quickly as possible after an attachment, it is best to order a manual transfer for the creditor(s) from us.
Please contact our customer service and we will send you a manual transfer form.
As soon as we have received the completed transfer form back from you by e-mail, our customer service at Solaris SE will order a manual transfer to the creditor for you.
Once this has been completed and confirmed, we can re-activate your account. Please note that we may have to wait for a response from the court of execution or the tax office before we can activate your account.
Important: The activation of your account will only work if all debts to the creditor are paid with the transfer and if Solaris SE has received the garnishment cancellation from the creditor. In case of a partial payment no activation can take place.
If you have any further questions, our customer service will be happy to help you from 9:00 a.m. to 6:00 p.m. weekdays by phone at +49 30 255 585 803 or by e-mail to email@example.com