If you have received a full or partial refund for a VISA card payment, you will be notified immediately. 

Please note that it may take one banking day from the time you receive the notification for the refund to appear on your account.

If you have any questions on this topic, our customer service will be happy to help you from 9:00 am to 6:00 pm on weekdays by phone at +49 30 255 585 803 or by e-mail to help@getpenta.com