In the case of suspicious or unusual payments, the system triggers an alarm for your security and the payment is stopped.
You will then receive a push notification to verify the payment.
- If the transaction is yours, please confirm it in the push notification
- If the payment is not yours, you can immediately click "No, I don't know this payment". Your card will be blocked immediately and your money will be safe. After that, please contact our customer service
Once you have authorized a merchant, it will be recorded in the system for future payments.
Our customer service will be happy to help you from 9:00 to 18:00 on weekdays by phone at +49 30 255 585 803 or by e-mail to firstname.lastname@example.org