If you have not yet registered for the direct debit procedure for collection from the customer, please contact help@getpenta.com.

If you have already been activated for direct debit at the customer, log in to your account and go to the menu item "Direct debits". Before you create the direct debit, please make sure that you have received a valid direct debit mandate from your customer. 

As soon as you have a valid direct debit mandate from your customer, just click on "Create direct debit" and follow the given process. 

You need this information from your customer:

• the full name
• the IBAN
• the due date
• the mandate reference
• the signature date of the mandate
• the reason for payment

You can also create a Batch direct debit.  

If you have any questions on this topic, our customer service will be happy to help you from 9:00 a.m. to 6:00 p.m. weekdays by phone at +49 30 255 585 803 or by e-mail at help@getpenta.com.