The mandate reference is a unique code (for example, a sequential number) that you create and assign to a mandate. 

The mandate reference is displayed to the debtor when a direct debit is debited. Together with the creditor identification number, it enables the debtor to clearly allocate the direct debit.

If you have any questions on this topic, our customer service team will be happy to help you from 9:00 a.m. to 6:00 p.m. weekdays by phone at +49 30 255 585 803 or by e-mail at help@getpenta.com.