Please note that the SEPA Direct Debit Collection feature will be discontinued by Solaris SE on 21 June 2023. On that date Solaris SE will set its collection limits to 0 and you will no longer be able to debit your clients’ accounts.
The direct debit mandate is the legal basis for collecting payments by SEPA direct debit.
Before you create a direct debit for collection from your customer, your customer must sign the direct debit mandate. The signature authorizes you to collect payments from your customer's (debtor's) account via direct debit.
If a direct debit is disputed, we may require you to submit the signed, associated mandate within 7 business days.
If you have any questions on this topic, our customer service will be happy to help you from 9:00 a.m. to 6:00 p.m. weekdays by phone at +49 30 255 585 803 or by email at firstname.lastname@example.org.