Payment collection can fail for a variety of reasons. The most common is that the Creditor Identifier provided is incorrectly formatted. Please contact our customer service to clarify the problem. 

Our customer service will be happy to help you from 9:00 a.m. to 6:00 p.m. weekdays by phone at +49 30 255 585 803 or by e-mail at help@getpenta.com.