A customer has the legal right to return a Direct Debit within 8 weeks of collection, with no questions asked. If the collection was made without the legal basis of a Direct Debit mandate, then a collection can be returned up to 13 months after the collection. 

If a Direct Debit is returned, we will initiate a return booking in your account and return the funds to the debtor.

If you have any questions on this topic, our customer service will be happy to help you from 9:00 a.m. to 6:00 p.m. weekdays by phone at +49 30 255 585 803 or by e-mail at help@getpenta.com.