Once you have created the direct debit, we transfer the direct debit details to our banking partner one day before the scheduled collection date. 

Our banking partner collects the direct debit on the scheduled collection date and credits the amount to your account.

If the scheduled payment collection falls on a holiday, the amount will be credited to your account on the following business day.

If you have any questions about this topic, our customer service will be happy to help you from 9:00 a.m. to 6:00 p.m. weekdays by phone at +49 30 255 585 803 or by e-mail at help@getpenta.com.