We recommend that you make sure that the file size is as small as possible before uploading a file in Penta Onlinebanking. 

DATEV recommends that the size of individual documents should not exceed 500 KB. A small file size directly helps to keep your running costs at DATEV as low as possible. 

You can find out how the file size affects your costs under MyDatev document storage volume (DATEV login required).

The maximum size for all files in one synchronization process cannot exceed 20MB. Therefore, if possible, choose smaller posting periods to ensure a complete sending of the attachments.

If you still have questions, our customer service will be happy to help you from 9.00 am to 6.00 pm on weekdays by phone at +49 30 255 585 803 or by e-mail at help@getpenta.com.