As a licensed bank, our partner Solarisbank AG will occasionally ask you additional questions to ensure the safe and lawful use of your account. 

In most cases, this is necessary if Solarisbank AG suspects that someone with criminal intent is attempting to gain access to your account or conduct a fraudulent transaction, or if Solarisbank AG is alerted by an extremely unusual account activity. 

By accepting Solarisbank AG's Terms and Conditions for the use of Solarisbank AG's services, you agree to cooperate with Solarisbank AG to resolve any additional inquiries regarding activity on your account.

In cases where you ignore inquiries, AG Solarisbank reserves the right to treat this as a violation of the Terms and Conditions and consequently terminate the business relationship with you.

More information about our security measures