As a licensed bank, our partner Solaris SE is required to follow national and international requirements for financial institutions as well as internally defined compliance procedures. If an account could not be opened for you, this means that we cannot provide banking services to you, at least for the time being.

Maybe there is just some information missing, for example the tax number or the answers to the security questions?

Please check if you have received an email from us or contact our customer service from 9:00 am to 6:00 pm weekdays by phone at +49 30 255 585 803 or by e-mail to