It may happen that your Penta business account has to be temporarily blocked. This may be necessary for various reasons.

• Solaris SE has determined that third parties attempted to gain access to your Penta business account
• Solaris SE has been alerted by an extremely unusual account movement
• Your account has been seized as per order from authorities
• The account needed to be blocked temporarily due to technical reasons
• The account had to be blocked due to Solaris SE's internal guidelines. In this case you can expect the Solaris SE to reach out to you with additional questions. 

Please note that we cannot always inform you about the reason for the account blocking. 

In case of an account blocking, our customer service will be happy to help you from 9.00 a.m. to 6.00 p.m. weekdays by phone at +49 30 255 585 803 or by e-mail to help@getpenta.com