To safeguard your funds, our partner, Solaris SE, uses automated systems to detect unauthorized or fraudulent transactions. 

If an incoming or outgoing transaction is halted, it is likely that it is currently under review by Solaris SE. 

If Solaris SE determines that the transaction is authentic, it will be released immediately; if not, you will be asked to answer some general security questions.

If you have any questions, please do not hesitate to contact our customer service.

Our customer service will be happy to help you from 9:00 am to 6:00 pm weekdays by phone at +49 30 255 585 803 or by e-mail to