Jailbreaking is the modification of an operating system (iOS or Android) to include certain functions. 

Most operating systems on mobile devices are so-called "closed" systems that, for security reasons, only allow the installation of applications that have been authorized by the respective manufacturer.

Jailbroken or rooted systems remove these barriers and allow users to install any application on their device, but make it more vulnerable to security vulnerabilities.

For security reasons, we at Penta do not support rooted devices or hardware that is "jailbroken".

If this is the case with your device, you will need to reset your device to factory settings in order to use the Penta app. You can find out how to reset your device to factory settings here.

If you have any questions, our customer service will be happy to help you from 9.00 a.m. to 6.00 p.m. on weekdays by phone at +49 30 255 585 803 or by e-mail at help@getpenta.com.