There can be several reasons why turnovers visible in Penta are not visible in lexoffice.
- Penta sends only booked turnovers and balances to lexoffice. If the missing turnovers have not been posted yet - for example in case of card payments - then the turnover and the new balance will be sent to lexoffice only after this payment has been processed.
- As a rule, the turnovers are sent within a few minutes, depending on the volume of the total data to be processed, the transfer may take a little longer in exceptional cases. The turnovers are sent at least on the same day.
- It rarely happens that lexoffice automatically hides turnovers. This can be checked by showing "Hidden turnovers" again in the "Bank" view in lexoffice.
- If turnovers still do not appear in lexoffice after a few days, disconnecting and then reconnecting from Penta Onlinebanking can help. The missing turnovers are recorded and transmitted after initialization. Duplicates are not created by this measure.
If you still have questions, our customer service will be happy to help you from 9:00 a.m. to 6:00 p.m. weekdays by phone at +49 30 255 585 803 or by e-mail at firstname.lastname@example.org.