Order, Delivery & Activation

How long does it take to deliver my VISA card?

Shipping of a newly ordered card takes approximately two to five business days. International orders may take up to two business days longer. If you hav...

How and to which address will my card be delivered?

We send our cards by standard shipping to your registered business address.  The card itself is inactive until you activate it yourself. So there is no ...

What happens with card returns?

If your card is returned to us unexpectedly, we will inform you immediately and reconcile the delivery address and data with you. We will then immediately r...

How do I activate my VISA card?

As soon as you have received the card by mail, please log in to your Penta business account open the "My Card" menu and enter your six-digit activ...

My VISA card has the wrong name, what can I do?

First of all, please check if the name is displayed correctly in the settings of your Penta business account. If the name also does not match the infor...

I get an error message when ordering a card, what can I do?

Sometimes it happens that an error message appears when you try to order your ticket.  The reason for this is often an incorrect address format. Most ad...

How can I order an additional card?

The admin of the Penta business account must authorize the employee to receive the VISA card. You can do this directly in the app or contact our customer ...

Can I return an employee's card?

Yes, you can either temporarily block or close the card in the WebApp of your Penta business account. Want to know more? You can find more inform...