Card Troubleshooting

The name on my card is wrong.

Please check if your name is displayed correctly within your Penta account settings. If there is a mistake there as well, we will need to validate your iden...

I could not order my business debit card. Why?

If you receive an error message while trying to order your card, this is possibly because you entered special characters in your address field. Please g...

What can I do if my card payment was declined?

You should receive a push notification to your phone to ask you to confirm that you recognise the payment.  Once you check the payment details, you can sel...

Why was my payment declined?

In very rare cases we will ask you to confirm that it’s really you trying to make a card payment. We have features like this to make sure your money is safe...

What should I do if I receive a push notification and I do not recognise the payment?

You can select “No, I do not recognise this payment.” Your card will be immediately blocked and your money is safe.  Reach out to our customer support a...

Will this happen every time I make a payment to this merchant?

No. If you’re making recurring payments to an online service, we recommend that you save the card as your preferred payment method.