PIN Code

How do I set my PIN code?

Your PIN is a four-digit number that is required to authorise transactions and cash withdrawals at ATMs.  Unlike many other commercial banks, you can se...

How do I change my PIN code?

Within the Penta WebApp in the menu item "My card" you can change the PIN yourself.  Every PIN change has to be validated by a TAN. Wan...

Why was my card blocked after I tried entering my PIN code?

The card is blocked for security reasons if the PIN code is entered incorrectly three times in a row. In order to re-enter your PIN code, we need to make su...

How do I protect my PIN code?

always keep your password, PIN and TANs separate from each other keep your passwords, PINs and TANs secret and do not pass them on to third parties alway...

I have forgotten my PIN, what can I do?

You can change your PIN yourself online in the card settings of your Penta Account. To do so, go to the menu item "My card" and change the PIN. Th...