There can be a number of reasons why your payment is not accepted: You have entered a wrong smsTAN Your internet connection is unstable Your browser has...
Sometimes it can take a few minutes until the smsTAN arrives. The reason why the smsTAN does not reach you can be the following: The device in que...
As a Penta customer, you have the following options for recalling unauthorized or incorrect payments: SEPA direct debits on your account can be cancele...
Please check if any filters are enabled for your transfer display. Normally transfers are displayed immediately. However, in some cases it may take a little...
Incoming payments take up to 2 business days to show up. Generally, all incoming and outgoing bank transactions are regulated by the SEPA framework. Thi...
Most of the time this is due to a browser error. Please try to refresh the page. If this does not help, please try accessing your account summary using...
Please contact our customer support. We can check in our system if the transaction was successful. If this is the case, we will be happy to send you a confi...