Multi-User & Multi-Cards

What does Multi-User mean?

You can invite multiple users to log into your business’ Penta account and define their permissions to keep full control of what they see. You can also req...

Where can I add a new user?

In the user section under "Administration" in Penta Online Banking there is a "Add a user" button. Follow the steps and grant permission...

What permissions are available for each user?

You can grant these permissions to all your legal representative users:  Administrator User can access any current or future feature of the Penta accou...

How do the other users get access to Penta?

Additional users will receive an email with a link to access the Penta account. They will need to set their password before they can log into the account. ...

If I set a user as an Administrator, what does this mean?

An administrator can: Access any current or future feature. Assign or remove Administrator rights for other users. A user can have all current per...

What happens if I add a user with none of the specified permissions?

You can add a user and choose to not give them any permission. This means they can log into the Penta account and view the account details (IBAN & BIC),...

What does the View Transactions and Balance permission mean?

If this permission is granted: Users can view all transactions, the total balance of the account, and download statements.  If this permission is not gran...

What is the video identification / authorisation process and why do users need to do this?

To help keep your account secure,  any non-legal representative who can make payments on behalf of your business needs to be video identified and authorised...

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