Multi-User & Multi-Cards

Do transactions need to be approved by two (2) people?

No, the transaction can be approved by the account owner using the code received in the sms message.

What does Multi-User mean?

Penta customers can invite other legal representatives and employees of their business to set up their own password and login access to the Penta account.  ...

Where can I add a new user?

In the user section under "Administration" in Penta Online Banking there is a "Add user" button. All legal representative have access to...

What permissions are available for each user?

The following permissions can be set for each legal representative (user).  Administrator User can access any current or future feature of the Penta ...

How do the other users get access to Penta?

Additional users will receive an email with a link to access the Penta account. Then they set their password and log into the account. They will see a perso...

If I set a user as an Administrator, what does this mean?

Being Administrator means that the person is authorised to access any current or future feature on the account. A user can have all current permissions list...

What happens if I add a user with none of the specified permissions?

The user will have read-only access to transactions, statements, account information, and business information. They will be able to access Support and thei...

What happens when a user only has the permission to prepare a payment?

The user can fill in all the details for a payment to be ready to send, but cannot send the payment. Users with the permission to "Send Payments" ...

Can I remove a user?

Yes, you can remove a user at any time from the Users tab in Administration. This means they will no longer be able to login and if they are a cardholder, t...

When will I be charged for adding new users?

You won't be charged for the first two months. We will notifiy all customers before they are charged and you can remove your users at any time. 

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