Multi-User & Multi-Cards

What does Multi-User mean?

You can invite multiple users to log into your business Penta account and define their permissions. You can also request a card for these users.  Access...

Where can I add a new user?

In the user section under "Administration" in Penta Online Banking there is a "Add a user" button. Follow the steps and grant permission...

What permissions are available for each user?

You can grant these permissions to all your legal representative users:  Administrator User can access any current or future feature of the Penta accou...

How do the other users get access to Penta?

Additional users will receive an email with a link to access the Penta account. They will need to set their password before they can log into the account. ...

If I set a user as an Administrator, what does this mean?

An administrator can: Access any current or future feature. Assign or remove Administrator rights for other users. A user can have all current per...

What happens if I add a user with none of the specified permissions?

You can add a user and choose to not give them any permission. This means they can log into the Penta account and view the account details (IBAN & BIC),...

What does the View Transactions and Balance permission mean?

If this permission is granted: Users can view all transactions, the total balance of the account, and download statements.  If this permission is not gran...

What is the video identification / authorisation process and why do users need to do this?

To help keep your account secure,  any non-legal representative who can make payments on behalf of your business needs to be video identified and authorised...