Process

How do I sign up?

You can open your account here. It takes about 15 minutes to fill out your Penta Account application. After you submitted your application, it will t...

How can I inform my suppliers that I have a new bank account?

Please use the information in the "Account" section to update all your suppliers and partners with the relevant account information.

Do you offer help with switching accounts?

Yes, please contact customer support for assistance on switching the account. We can help you make the move really easy.  In the future we will offer a ...

What is a legal representative (Managing Director)? Do I have to register him/her?

Yes. German law requires full transparency about the ownership structure of the company. A legal representative (or managing director) is anyone that is all...

How long does the registration take?

It takes about 15 minutes to fill out your Penta Account application. After you submitted your application, it will take us up to few days to verify your...

Do I have to identify myself online when signing up?

Yes. You will have to identify yourself alongside all the legal representatives (managing directors) of your business. The identification is done by our par...

What are the working hours for online video-verification?

Video identification can be carried out from Monday to Sunday from 08:00 to 00:00. A little tip ;)  If you download the IDNow APP to your mobile phone ...

How long does it take to open the account?

Applying for an account takes about 15 minutes. After you submitted your application, it will take us up to few days to verify your account and have it full...