Using the account
Can I cancel my account?
Yes, you can cancel your account anytime. Reach out to our customer support team in order to close your account. Before you close your Penta account, p...
Does this qualify as a normal bank account?
Yes, Penta offers a regular bank account with a German IBAN in partnership with solarisBank. Penta does not hold its own banking license, instead, we’v...
Are you able to give us a UK bank sort code and account number?
Currently, Penta is only available for German businesses, therefore we cannot provide a UK IBAN number or a UK bank sort code.
Is my bank account safe?
Ensuring that your money is safe is our core value. Penta works together with solarisBank, which is a fully licensed bank, to comply with all the BaFin requ...
Where can I see my transaction data?
You can see all your transactions in the transaction overview in your Penta account. You can also choose to download your transactions as a .csv or .pdf fil...
How long do I have to wait until a transaction appears on my account? Why can't I see a specific transaction?
All outgoing transactions should show up in your account immediately. The incoming transactions, however, can take up to 2 business days to show up. In ...
How can I export my transaction data?
You can export your transactions data from the Transactions screen in your Penta account. This is a convenient way to share the transactions information wit...
I got a refund but I still see the transaction on my account, why?
If you received a full or partial refund on one of your debit MasterCard transactions, you will be notified straight away. Please note that it can take one ...
Will I have my own IBAN?
Yes, you will receive a full-fledged bank account with a German IBAN number. You can find your IBAN number by clicking "Account" in the left colum...
How many accounts am I allowed to open?
With Penta you can open one account per legal entity. The number of legal entities you can open accounts for is not limited. However, it is not possible ...