Account Management

How can I save contacts to transfer money to?

Whenever you make a payment to a new recipient, this recipient will be saved automatically. To make a transfer to an existing recipient you need to select i...

How can I add or remove a user in my Penta business account?

As an admin, you have the ability to add new users to your Penta business account and set custom roles and permissions for them. Note: The admin of the ...

How can I change my e-mail address?

The e-mail address is the primary login for your Penta business account. You can change it yourself in your Penta account.  go to the menu "Admini...

How can I change my business address?

go to the menu "Administration" click “Edit” next to the registered address below your business name enter the new business address and click o...

I have a new mobile. How can I change my phone number?

go to the menu "Administration" click “Edit” next to the phone number below your business name Important: make sure you still have access to yo...

Where can I change my private address?

To change your private address, we need proof of your new address. Please send our customer service one of the following documents as proof by e-mail to hel...

How can I change my personal name in my account?

To change your name, we need proof of the new name. Please send the necessary documents to our customer service by e-mail to help@getpenta.com You will ...

The name, legal form, capital structure or legal representative of my company has changed. How can I submit this?

Please contact our customer service for all non-address-related changes to your business (company name, legal form, capital structure or legal representativ...