Billing

How and when will I be billed for my Penta business account?

We always issue an invoice for the current calendar month on the first of the following month. The invoice amount will then be automatically debited from y...

When and how will I be notified when Penta withdraws money from my account?

We send you our invoice on the 1st of each month, informing you that we will debit money within the next 1-2 business days. The invoice amount always refers...

Where can I view my invoices?

As an admin of the Penta business account you can view all your invoices in the menu item "Administration" under the tab “Subscription" in t...

Are the invoice and booking dates the same?

No. We issue the invoice on the first of each month and collect the amount due by direct debit within 1-2 business days thereafter. So the posting date may ...

What exactly will I be charged? What is included in the invoice?

The monthly invoice consists of the basic costs for your selected price plan (“Starter”, “Comfort” or “Enterprise”) and fees for all additional services tha...

How can I change the billing address or correct incorrect information in my invoice?

Our customer service is available for changes and corrections to your Penta invoice.  Click here for our Prices and Services list. You can re...