Billing, Charges & Administrative
How can I pay my invoices?
You do not have to worry about that, as it will be debited directly from your Penta account.
What happens if I have a question about my invoice?
You can visualize and download past invoices in the Administration tab of the App. If you have specific questions or you found a mistake, please address thi...
What is a SEPA Direct Debit Mandate
A SEPA direct debit Mandate is the authorisation given by you to Penta to debit your account for any Penta fees. In this way, in case you are in a paying pl...
Can I download my past invoices?
Sure, no problem! To check your invoices: Login to Penta. Go to the Administration section of the left navigation. Head over to the “Subscripti...
Why did I receive all the invoices together? Do I get charged for all of them at the same time?
In order to easily charge our German customers we decided to first change our company legal entity from a UK Ltd. to a German GmbH. The process of changing ...
How do I know which plan I am on?
You can always see & change your Penta pricing plan in the "Subscription" tab under the menu item "Administration".
Are the billing & invoicing date the same?
We issue the invoice on the first of a month and direct debit 1-2 business days afterwards.
If I downgrade my pricing plan, will I be downgraded immediately?
No. A plan downgrade will happen on the first day of the new month. Please be aware, that if you have e.g. currently more cards than available in your ne...
How does the billing of the Penta account works?
We will send you an invoice for the previous month always on the first day of the new month. We will Direct Debit the billing amount within 1-2 business day...
If I upgrade my pricing plan, is the new plan immediately available to me?
Yes, exactly. The moment you upgrade your plan, the new plan is immediately available to you.