Direct Debits
This folder is about everything related to direct debits.
Is there a collection limit per direct debit when I collect from my customers?
Due to the credit risk of direct debit, we currently limit the maximum amount that can be collected per direct debit to €1.500. This means that the indi...
How do I set up a direct debit from my customer?
If you have not yet registered for the direct debit procedure for collection from the customer, please contact help@getpenta.com. If you have already be...
What is a direct debit mandate?
The direct debit mandate is the legal basis for collecting payments by SEPA direct debit. Before you create a direct debit for collection from your cust...
What is a mandate reference for direct debit?
The mandate reference is a unique code (for example, a sequential number) that you create and assign to a mandate. The mandate reference is displayed t...
What does the collection date mean for direct debits from the customer?
The collection date is the date on which the direct debit is to be executed as specified by you. We transfer your direct debit one day before the sched...
Where can I see the status of my direct debits to the customer?
Once you have successfully created your direct debit, you will see the status in your dashboard in your Penta account. To see all the details, please click ...
What does the status of my Direct Debit mean?
A Direct Debit with the status “upcoming” is a collection that was newly created and will be automatically submitted to our banking partner for future execu...
What should I do if a customer's direct debit fails?
Payment collection can fail for a variety of reasons. The most common is that the Creditor Identifier provided is incorrectly formatted. Please contact our ...
What happens if a direct debit is recalled by my customer?
A customer has the legal right to return a Direct Debit within 8 weeks of collection, with no questions asked. If the collection was made without the legal ...
When will the direct debit be collected from my customer's account?
Once you have created the direct debit, we transfer the direct debit details to our banking partner one day before the scheduled collection date. Our b...