Direct Debits

This folder is about everything related to direct debits.

When will the direct debit be collected from my customer's account?

Once you have created the direct debit, we transfer the direct debit details to our banking partner one day before the scheduled collection date.  Our b...

Can I do batch direct debits?

Yes, please first make sure that you are registered for our direct debit procedure for collection from the customer. Our batch direct debit function the...

How do I set up a batch direct debit?

First of all, please make sure that you are registered for our direct debit procedure. Then log in to your Penta account and click on "Add direct d...

What can I use the Batch Direct Debit for?

A collective direct debit allows you to save a lot of time. Instead of entering the details for each mandate individually, you can instead create an XML fil...

How much does a direct debit I collect cost?

If you have successfully registered with Penta for the direct debit procedure, you can collect individual and collective direct debits. Each direct debi...

Who can use the SEPA Direct Debit feature at Penta?

In general, the Direct Debit feature is available to all Penta customers, who match the following criteria: Businesses with a legal form, which is regi...