SEPA Direct Debits

What are SEPA Core Direct Debits?

Direct Debits allow you to collect regular and recurring payments from your customers' bank accounts automatically.  At Penta, we offer SEPA Core D...

What can I do with Penta Direct Debits?

You can collect funds automatically from individual and business customers who are based in the Single Euro Payments Area (SEPA).  Direct Debits can be ...

How do I get started with Direct Debits at Penta?

Please reach out to help@getpenta.com if you want to use Direct Debits. We will guide you through the following process: Accept the terms and condition...

Why does Penta run a credit check?

Your customers have the legal right to claim back their money for up to 8 weeks after the payment collection. If your account balance is insufficient when t...

How does Penta run the credit check?

After you reached out to us to start collecting Direct Debits, we will initiate the credit check. You don’t have to provide any additional information.  T...

Where can I find out more about the Probability of Default?

The Probability of Default is provided by our partner, Creditreform, a leading provider of credit reports in Germany. The credit report that is relevant for...

What is my Probability of Default (PD)?

Each business is entitled to get a free credit report from Creditreform. Simply go to this page and:  Find your local Creditreform branch Sign up to Cred...

What is the creditor identifier?

The creditor identifier is a unique reference for businesses collecting payments via Direct Debits. It must be included in each Direct Debit collection and ...

What is the Collection Limit?

The collection limit ist the amount that you can collect in a rolling period of 8 weeks. Once you collect a Direct Debit, your collection limit will be redu...

What happens if I reach my collection limit?

You can check your remaining budget anytime in your Penta account in the section “Direct Debits”. Once you reached your collection limit, you won’t be able ...