If your VISA card payment has been declined, please check the following first: Have you already activated the card after receiving it? Is the card clo...
In the case of suspicious or unusual payments, the system triggers an alarm for your security and the payment is stopped. You will then receive a push ...
If you have received a full or partial refund for a VISA card payment, you will be notified immediately. Please note that it may take one banking day f...
The 3D Secure (3-domain secure) is a security protocol which is designed to reduce card fraud, specifically for e-commerce. Merchants send a payment request...
This authentication step requires you to authorize online card payments either via a mobileTAN or a In app-notification through your Penta app, before they ...
Penta cards issued by Solaris SE require authentication for transactions via the following two methods: In-app notification: biometric factor e.g. using...
You pay with your card on an online merchant website. If you choose the in-app notification method, you will receive a notification to your coupled device. ...
If you pay with your card on an online merchant and choose this method, a unique 6-digit mobileTAN (also SMS one-time password) is sent to you via SMS for e...
Strong Customer Authentication (SCA) is a requirement of PSD2, which asks businesses to use at least two authentication elements to verify electronic paymen...
Sometimes it can take a few minutes until the mobileTAN via SMS arrives. The reason why the TAN does not reach you can be the following: The device ...