Card Payments

Why has my VISA card payment been declined?

If your VISA card payment has been declined, please check the following first: Have you already activated the card after receiving it? Is the card clo...

My payment has been stopped. Why do I receive a push message and what should I do?

In the case of suspicious or unusual payments, the system triggers an alarm for your security and the payment is stopped.  You will then receive a push ...

I have received a chargeback, why don't I see it in my Penta business account yet?

If you have received a full or partial refund for a VISA card payment, you will be notified immediately.  Please note that it may take one banking day f...