Card Loss & Block
How can I block and unblock my VISA card?
Your card is broken or damaged? Your card has been lost? Your card has been stolen? If this is the case and you no longer have access to your VISA c...
What do I have to do if my VISA card is broken ?
If this is the case and you no longer have access to your VISA card, please block it using the "Freeze" function in your Penta Account. If thi...
What should I do if my VISA card has been stolen or lost?
Block your card immediately using the "freeze" function in your Penta Account If this is not possible, please contact our customer service immed...
My VISA card has been confiscated by the ATM, what can I do?
If your VISA card has been confiscated from the ATM, this is usually due to one of the following reasons: Your card has been blocked by customer servic...